At Global Leadership Associates, we are committed to respecting and protecting your privacy.
We transform leaders, teams, organisations and communities and are the owners of the Global Leadership Profile. Our company name is Global Leadership Associates, registered in England, company number 10143897. Our registered office address is:
264 Banbury Road
This Policy explains when and why we collect personal information, how we use it, the circumstances where we may disclose it to others and how we ensure its kept safe.
We may make changes to this Policy, so please check back here from time to time to make sure you are happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
If you have any questions regarding our privacy practices or this Policy, please feel free to send us an email to [email protected] or by writing to us at:
264 Banbury Road
How do we collect information from you?
We may collect or use information which you give us, or that we collect independently, in one of the following ways:
– When you communicate with us by email or phone
– When you access and interact with our website
– When you complete a GLP sentence completion form
– When an application is made by you or on your behalf to attend one of our events or take part in one of our activities
– When you have asked to receive information from us
What type of information do we collect?
We firmly believe that we should only collect and use your information when its necessary for us to do so. What information we obtain on you depends on the reason it is being collected, but may include your:
– Email address
– Telephone number
– Internet Protocol (IP) address (when you visit our website)
– Card details (when making a payment to us)
– Financial details, being sort code, bank account number and name on account (if you are providing services to us)
– Cookies (when you visit our website)
– Activity on our website, including the pages you visited, documents downloaded and searches made
– Correspondence with us
– Sentence Completion Responses if you take the GLP
How do we use your information?
We will only use your information with your consent, for the reasons it was obtained and in ways you would expect. That means we only collect information you give us or have agreed we can have. For example, we may use your information as explained in the following scenario:
If we have an ongoing relationship with you, we will use your name and email address to send you information on GLA, which may include information on the GLP, Workshops and other forthcoming events, feedback surveys and general updates on our work.
Use of our website
When you visit our website we will receive and store certain information on you such as your internet protocol (IP) address used to connect your computer to the internet, details on your browser type and version, your operating system and platform, the full URL clickstream through, to and from our site (including date and time), a unique reference number linked to the data you enter on our system, cookie number and activity on our website including the pages you visited, searches you made and documents you downloaded. We do this to ensure we are monitoring and improving our website and service offerings and to ensure the efficient operation of our website.
How long do we store your information?
We regularly review our retention periods for personal information. We are legally required to hold certain types of information to fulfil our statutory obligations (for example, basic details of payment received). However, we will only hold your information for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract that you have entered into with us.
Will your information be passed on?
We will not rent or sell your information to any third parties, and will not release your information to any third parties for them to use for their own direct marketing purposes, unless we are required to do so by law or unless you have asked us to do so.
From time to time we may share your information with third parties who are working on our behalf. However, we only do so where it is necessary for completing tasks or services to you and we only provide them with the minimum amount of your information necessary. We also ensure that such third parties are under a contract with us that requires them not to use your information for their own direct marketing and ensuring that they keep your information secure.
Below is an example of where we may provide your information to a third party:
We sometimes use third party providers to send e-newsletters, communications and surveys on our behalf. As part of this, we gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our communications and services.
We will also use your information wherever necessary to comply with any of our legal obligations, or in order to enforce or apply any other agreements you may have with us; or to protect the rights, property, or safety of GLA, our customers, or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
If you complete a GLP Profile and give us permission, we may use, with full anonymity, your score or sentence stems for the purposes of research or to improve our processes. We may also share this anonymised data with the company that asked you to complete the profile.
How do we protect your information?
The security of your data is paramount to us and we strive to ensure we have robust systems in place to protect your data. However, when you send certain non-sensitive data (such as your email address) to us, it is transmitted over the internet and unfortunately we cannot guarantee its security, and you do so at your own risk. Once this information is received by us, we take all steps reasonably necessary to protect it and ensure it is treated securely and in accordance with this Policy.
What are your rights in relation to the information we hold on me?
Ensuring your information is complete and up to date
It’s important to us to make sure your information is up to date and we take steps to do so, but from time to time we appreciate that your circumstances may change meaning your information could be incorrect or incomplete. If you become aware of this, please do let us know via email to [email protected], or by writing to us at:
Units 4 & 5
Asking us to stop using your information
You have a choice over whether you receive information from us. If you do not want to receive direct marketing, surveys or other communications, you can let us know.
You can always unsubscribe by following the instructions in our communications with you, by emailing us at [email protected], or by writing to us at the address above.
If you do ask us to stop using your information, we will keep just enough information on you to ensure that your wishes are respected (for example, we will maintain your name and email on a ‘do not contact’ list).
Receiving a copy of your data
Should you want to know about the information we hold on you, we will be more than happy to provide a copy to you. To obtain a copy, please let us know via email at [email protected], or by writing to us at the address above.
Deletion of your data
In some circumstances, we may be able to delete the information we hold on you if you ask us to. For example, you could do this if we have obtained your permission for direct marketing and you change your mind and would prefer for us to delete it altogether instead of stopping using it. If you would like to request this, please let us know via email to [email protected], or by writing to us at the address above.
What to do if you have an issue with our use of your information
If we got it wrong, we hope you will let us know so that we can put it right for you. To complain about how we used your information, please contact us via email to [email protected] or by writing to us at the address above.
If you have already complained to us, but our full and final response to you has failed to put it right, and you want to take your complaint further, you should follow the process with the Information Commissioner’s Office via this link. For further information, please call them on 0303 123 1113.